Hi ,
I have a problem managing the library PV TL4000 through SW Symantec Backup 12.0 Rev. 1364.
The following features of the library Power Vault TL4000 tape:
Drive: IBM ULT3580-HH5
Tape: LTO5
I confirm that the old backup platform is not working properly (the library is handled correctly by the SW Symantec Backup 12.0 Rev 1364, but by performing data recovery attempts or writing the library does nothing - the only task is to inventory) .
Against this the library were made all possible tests and upgraded to the latest release the driver but the library has continued to be handled properly.
They have also been made tests with the help of colleagues that use this type of library on other clients but with negative results.:
Verifications were as follows:
- Backup Job on area DISC OK
- Backup Job on tape - KO
- Zoning and FC - OK cabling
- Presence drivers and mediabox in S.O. - OK
- Media presence "overwriteable" - Scratch - OK
- None of retention obstacle volumes - OK
- BE services (windows) launched regularly - OK
Ultimately, when a job commanded the tape remains in the status "pending / waiting" the dividing line is always the Tape Library (if there are no problems "retention that does not make the volumes usable; it is not our case).
Although there are no error messages on the display, it is a symptom of device not ready for the backup server. The inventory is performed because the barcode is read differently than the movement of the robot arm which follows a different logic.