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blinks amber on enclosure status LED PowerVault MD3620f

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Dear All,

I have a Dell PoweVault MD3620f. Recently I noticed that the enclosure LED light is keep blinking amber. I tried to check it online, it only give me information that the blinks amber mean either the unit is in fault state or the hosts are not using the preferred path to a virtual disk.

1. can you give ideas how to check and how to solve this please? where do I start?

2. the unit is still under warranty but I have no luck in finding any support contact on Dell Website. It always say that "We are unable to verify the service attached to the Service Tag......etc etc). Does anybody kknow contact number for Dell Enterprise support please? I am located in Maldives.

Many thanks

Made Suardana


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