Hi
Open Manage essentials reports that the server needs an update for component IBM-ULTRIUM-HH4 (LTO4 drive) and offers LTO4-120_Tape-Drives_Firmware_P03KR_WN64_F991_A14.EXE
Installed version is C7QJ, the available version is F991
Device manager shows Dell 6Gbps SAS HBA card and IBM ULTRIUM 4 HH TAPE DRIVE
After downloading and attempting installation, the installer errors with "This UPdate Package is not compatible with your system configuration."
I have tried both 32bit and 64bit versions of the installer.
Server is Windows Server 2012 (not R2)
Thanks in advance.
Update log:
===============> Update Package application started <===============
Command: C:\Installs\LTO4-120_Tape-Drives_Firmware_P03KR_WN32_F991_A14.EXE
Date: 2016-02-23 11:38:56
=========================================================================
Release ID: P03KRA14
Update Package version: 15.06.200 (BLD_346)
User: removed
Collecting inventory...
Running validation...
This Update Package is not compatible with your system configuration.
==============================> Update Result <==========================
Update was not applied
=========================================================================
Exit code = 5 (Qualification error)
2016-02-23 11:39:30
===============> Update Package application started <===============
Command: C:\Installs\LTO4-120_Tape-Drives_Firmware_P03KR_WN32_F991_A14.EXE
Date: 2016-02-23 11:39:30
=========================================================================
Update Package finished. Exit code = 5
2016-02-23 11:39:32