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PowerVault 114X Tape Problem

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Dell PowerVault 114x for our backup needs.  The other day, I swapped the tape over, and once the tape was loaded, it started displaying the error code "6" on the display.  When I press the manual eject, nothing happens.

I try to unplugged the SCSI cable and power, then power on again. but did't working.

I try to hold eject button for 30 seconds and more but didn't working.

What can I do,

Am from Egypt


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