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MD3200 Lockout - Keyboard input not working

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I have an issue with our MD3200. We just got a replacement controller and I cannot clear the lockdown. I have a serial cable connected and Putty to view the serial connection. The end of the boot sequence reads:

08/29/17-21:08:40 (tRAID): NOTE: SYMbol available
08/29/17-21:08:40 (tRAID): WARN: *********************************************************
08/29/17-21:08:40 (tRAID): WARN: *********************************************************
08/29/17-21:08:40 (tRAID): WARN: ** **
08/29/17-21:08:40 (tRAID): WARN: ** WARNING!!!!!! **
08/29/17-21:08:40 (tRAID): WARN: ** **
08/29/17-21:08:40 (tRAID): WARN: ** This controller is not running the correct firmware **
08/29/17-21:08:40 (tRAID): WARN: ** release. The controller will enter lockdown mode. **
08/29/17-21:08:40 (tRAID): WARN: ** In order to prevent any configuration loss, the **
08/29/17-21:08:40 (tRAID): WARN: ** controller must be loaded with x0.00.xx.xx **
08/29/17-21:08:40 (tRAID): WARN: ** firmware release. **
08/29/17-21:08:40 (tRAID): WARN: ** **
08/29/17-21:08:40 (tRAID): WARN: ** **
08/29/17-21:08:40 (tRAID): WARN: *********************************************************
08/29/17-21:08:40 (tRAID): WARN: *********************************************************
08/29/17-21:08:41 (tRAID): SOD: sodComplete Notification Complete
08/29/17-21:08:41 (tRAID): sodMain CtlrLockdown sequence finished, elapsed time = 43 seconds
08/29/17-21:08:41 (tRAID): sodMain complete
08/29/17-21:08:40 (tRAID): WARN: SOD lockdown sequence complete - suspending...

After that, nothing. anything I type will appear in the console but it ignores the command. I tried typing LemClearLockdown and it just skips to the next line without completing. I can type nonsense and it jumps to the next line as well. When I press ctrl + break I get:

Press within 5 seconds: <S> for Service Interface, <BREAK> for baud rate

Once again, when I enter S it does nothing but skip to the next line. Does anyone have any ideas on how to fix this?

Thanks!


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