My Dell Powervault TL2000 Tape drive started throwing error today and tape backup jobs have all failed.
The drive reports the following Status Code: HE: drive broken: needs repair. Code: 5C 5C SCD: 1
Unfortunately a previous team let support expire on this device and I just inherited it. I'm a little stuck on what this error code actually means as I cant seem to find a good explanation.
My Tape Library (Product ID 3573-TL) is running firmware version E.10 / 3.20e
Bootcode Firmware Revision 0.80
Drive Firmware Revision G9N1
I have done a system reboot on it but that did not clear the error and I have been able to get Library and Drive dump logs from it.
The latest Library Logs is as follows:
| 17.05.17 08:16:34.37 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > HE: drive broken: needs repair 17.05.17 08:16:27.64 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > HE: drive broken: needs repair 17.05.17 08:16:20.79 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > HE: drive broken: needs repair 17.05.17 08:16:14.07 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > HE: drive broken: needs repair 17.05.17 08:16:07.32 LIB/ERR <80 F3 17 15 2B 02 00 00 00 00 00 00 FF 02 17 FF 04 01 02 30 30 30 34 32 30 4C 35 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 > HE: drive broken: needs repair |
I've also ran the "Perform Diagnostics > System Test" on the device and it reported that the System Test had passed.