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PV TL4000 driver problem with SAS attached PE R810 server

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Building a Poweredge R810, SAS HBA card/cables and Powervault TL4000 tape library using Windows server 2012 R2.  Device mgr shows IBM Total Storage 3573 Tape Library, location 2 (Bus Number 0, Target ld 3, LUN 1) but status of...

"Windows cannot initialize the device driver for this hardware (Code 37), Object Name not found."

SAS HBA and tape library were working fine on a PE 710.

Downloaded "Dell TL2000/4000, v.9.30, A11" file name DELL_TL2000-4000_A11_R266766.exe and installed but it says the "best driver software for your device is already installed".

System event viewer shows Event ID 219 - The driver \Driver\IBMCgFt2k12 failed to load for the device SCSI\Changer&Ven_IBM&Prod_3573-TL\7&132630dc&0&000301."

What else can I try to get the tape library to be seen correctly by the server?


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