Hello,
Our office has a new MD3860f with 20 1.2TB drives. I had updated firmware and NVSRAM to the newest version. We had those 20 drives in RAID 10 mode. This week we got other 60 4TB drives, so I took out existing 20 drives and installed the 60 new drives. After I reboot the array, I can connect it with the management IP address, but it is showing Storage Array Unknown and status showing Needs Attention (The RAID Controller is currently in lockeddown mode). When I try to start "Manage Storage Array", all I got is Recovery Guru window showing Storage Array in Recovery Mode.
I have attached serial cable and using putty to access console interface using 9600-8-1 setting. But when I send Ctrl-Break command, it gives me options for Service Interface (S) and baud rate change. When I go to service interface, I get only 3 options as shown below;
1) Display IP Configuration
2) Display Seven Segment LED Code
Q) Quit Menu
How can I clear the Lockdwon mode? Tell me where I may execute the commands on the RAID controller in storage array.