Quantcast
Viewing all articles
Browse latest Browse all 733

ITDT fails on PERFORMANCE DATA with UNEXPECTED DATA

ITDT fails on PERFORMANCE DATA with UNEXPECTED DATA


OK here is how it's connected with drivers versions etc:

HP DL160G6 running Windows Server 2008 R2 (Up to date) --> HP P411 SAS HBA (Firmware 6.64) --> New SAS cable --> TL4000 (2 x LTO 4 IBM Drives)

In device manager I see "Unknown Medium Changer" and under Tape drives I see "IBM ULT3580-HH4 SCSI Sequential Device" as I should.

Unknown Medium Changer is using the stock Microsoft driver dated 6/21/2006 version 6.1.7601.17514

IBM ULT3580-HH4 SCSI Sequential Device is using the stock Microsoft driver dated 6/21/2006 version 6.1.7600.16385

The Library shows up as "3573-TL" in ITDT running "C.30" firmware.

The LTO4 Half Height drives show up as "ULT3580-HH4" in ITDT running "C7QJ" firmware

IBM Tape Diagnostic Tool - Graphical Edition version is 9.1.0.20161006


First I stop all Backup Exec services via "BEUtility".

When I run ITDT I scan and the drives appear in the list as they should.

I select the drive not the library and click TEST --> HEALTH TEST

It goes through the motions for about 6-8 minutes and eventually fails with error code "UNEXPECTED DATA" on "PERFORMANCE DATA.


Now I've tried multiple different tapes some brand new and some that have data on that I don't care about. I can confirm these drives work as I've pulled the 2 LTO4 HH version 1 drives in question from the TL4000 and put them into a TL2000. They pass every ITDT test possible. I've tried the Symantec drives and it fails with the same issue. I did try the TL4000 drivers located here: http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=0T0DW however they work but with ridiculously slow speeds of 7 MB/s. I believe this is driver related but I don't know which to use as 7 MB/s is completely unacceptable. Maybe I missed something somewhere.


I have the dumps/logs from one test via Server --> TL4000 when it fails and I have the dumps/logs from another test of the exact same drive but with the iSCSI to SAS card in the TL4000. I have the dumps/logs attached below:

Serial numbers have been redacted.

** Screen Caps, ITDT Files, and Drive Dumps can be found at the following link due to forum upload size limits **

https://drive.google.com/open?id=0B7Cj8ywlDoD5el9TOFVuNGxQcGM


I have uploaded to the link above a screen cap, drive dump, and ITDT lib dump for when I tried using the IBM and Dell drivers which yielded 7.93MB/s. It's in it's own folder with a read me explaining what driver versions, etc.

I'm at my wits end with this. Any insight possible would help.

Thanks


Viewing all articles
Browse latest Browse all 733

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>