When a hard drive fails we see the light flash amber on front of the unit but an email is received. The test email works just fine. Additionally when the bad drive is pulled and the new one put in you get the critical emails for those events. But I don't get an email when a drive has failed. Everything works fine on an MD3000 we have in the same situation and the email settings are set the same way. But for some reason the MD3000i emails for a hard drive bad isn't sent.
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