PowerVault 124T - TA[39]-DiagnosticsRqrd

I keep getting this error when I try to run random diagnoscics:

Test Name: Random Move Test *Stopped*
Test Start Time: Dec/23/2016 08:47 GMT +1:00 
Test End Time: Dec/23/2016 08:54 GMT +1:00 
Last Sequence: Random Move 
Count: 1 
Last Status: Test Failed - Drive Load Error (0x3E)
---Random Stats---
Moves       0
Loads       0
Cycles      0
Recals      0
Inventories 1
Mismatch    0
BarCodeErrs     0 (Initial 0)(Test Start # 0), Skips 0, HW 0
BarCodeNoRdErrs 0 (0 - 0)(Current Total - Test Start Total)
Max Move Time 0.0 sec
Min Move Time 4294967.295 sec
Avg Move Time 0.0 sec
Seed 19752

RETRY INFO             LMAG         RMAG     TRAN/DRV    ROT/LD/UN         ELEV
               Count(Limit) Count(Limit) Count(Limit) Count(Limit) Count(Limit)
----------     ------------ ------------ ------------ ------------ ------------
Operational:          0( 3)        0( 3)        0( 2)        0( 1)        0( 1)
Total Mtr:            0(-1)        0(-1)        0(-1)        0(-1)        0(-1)
Total Mtr/100:        0(10)        0(10)        0(20)        0(30)        0(10)
Mtr/100:              0( 5)        0( 5)        0(10)        0( 5)        0( 5)
Error/100:            0( 5)        0( 5)        0(10)        0( 5)        0( 5)
Pos Err/100:          0( 5)        0( 5)        0(10)        0( 5)        0( 5)

ScanErr per Elem (err/attempt)
L:  0/9  |   0/0  |   0/10 |   0/11 |   0/11 |   0/11 |   0/11 |   0/0  | 
R:  0/0  |   0/0  |   0/0  |   0/0  |   0/0  |   0/0  |   0/0  |   0/0  | 
Drive:   0/0  
Temperatures (Celsius) - Tape Drive:N/A Picker:30
POH: 0022:44:54, Test Time:0000:07:07

What can I do?