Good morning, I need to factory reset a PowerVault MD3000i that was donated to our school. the service tag of the unit is <removed>. and a transfer of ownership was completed on Wednesday this past week. i cannot seem to get the controller cards in to service mode. it has the second-generation firmware version 07.xx.xx.xx. i have tried the password listed on the forums "supportDell" and that does not work. How can I access these controller cards to reset them and configure them for our internal network. Any and all assistance is greatly appreciated!!
DNickNTAi